Terms for businesses

These terms are between Matthew Jeffrey Evans (Naturally Creative), ABN 89 389 117 621 ("we", "us") and the business that creates an account ("you").

1. What Chockers does

Chockers lets you publish classes, courses and events, take bookings and payments, sell gift vouchers, and manage who's coming. Your customers book with you: you are the seller of every class, voucher and product on your pages, and we provide the software.

2. Your account

• You must be at least 18 and able to bind the business.
• Keep your sign-in email secure. You're responsible for what happens in your account, including by people you add to it.
• Every business has at least one owner. Owners can add and remove people, download everything, connect payments and close the business.

3. Fees

• Plan fee: A$30 per month, or A$300 per year, billed in advance, after a 30-day free trial that needs no card.
• If you don't subscribe. When your free trial ends without a subscription, or a subscription ends, your booking pages stop taking new bookings and gift voucher sales until you subscribe. Bookings already made, your records and your ability to download everything are not affected. A payment that fails does not pause anything while it is being retried.
• Application fee: 0.5% of each card payment taken through Chockers, deducted automatically by Stripe when the payment is made. If you refund a payment in full, our application fee on it is refunded too.
• Stripe's fees for processing are charged by Stripe directly to you, under your agreement with Stripe. They are not our fees.
• Our fees are quoted exclusive of GST, which is added. We'll give you tax invoices.
• We'll give you at least 30 days' notice of any increase.

4. Payments go to you, through your own Stripe account

• To take cards you connect your own Stripe account and accept Stripe's terms (the Stripe Connected Account Agreement). Customers pay you directly; money never passes through our hands.
• Refunds, disputes and chargebacks are yours. A chargeback is taken from your Stripe balance and handled between you and Stripe. We don't hold reserves and aren't liable for your negative balance.
• You can take bookings without Stripe and settle them by cash or bank transfer. Chockers records those payments but doesn't process them.

5. Your obligations to your customers

• You set your prices, cancellation policy and what's included, and you're responsible for delivering what you sell, including under the Australian Consumer Law.
• Gift vouchers you sell are your liability. They're a prepayment for your services. Sold vouchers expire no sooner than 3 years after sale, as the Australian Consumer Law requires; Chockers sets this for you. If you close, you're responsible for honouring or refunding vouchers still in use.
• You'll describe your classes accurately and have any licences, insurance, working-with-children checks and permissions your activities need.

6. Your data — and your customers' data

• You own your data: your classes, timetable, bookings and your customers' details. We use it only to run Chockers for you, to keep it secure, and as the law requires. We don't sell it, and we don't market to your customers.
• You're the collector of your customers' personal information and we hold and process it on your behalf. You'll have a lawful basis to collect it, give your customers a privacy notice (we provide a template — privacy-notice-template.md), and only ask for what you need. Where you collect sensitive information (for example health or allergy details), you must get consent.
• We handle it under our privacy policy and the Australian Privacy Principles, store it in Australia, and use the service providers listed in the privacy policy.
• If we have a data breach affecting your customers, we'll tell you without undue delay and help you meet your obligations under the Notifiable Data Breaches scheme.
• You can download everything at any time (Settings → Download everything) — every table, your customers and live voucher codes, as one file.

7. Acceptable use

Don't use Chockers to: sell anything illegal or anything Stripe prohibits; mislead customers; send spam; collect information you don't need; try to reach another business's data; or overload or attack the service. We may suspend accounts that do, with notice where it's safe to give it.

8. Connected tools and AI

You can connect your own AI assistant or other software to your account with an access token. Those tools act as you, with the access you grant, and run under your own agreement with their provider. Revoke a token at any time in Tools.

9. Availability and changes

We work to keep Chockers running and your data safe, but we don't promise it will be uninterrupted or error-free. We may change the product; if a change removes something you rely on, we'll give you reasonable notice.

10. Ending

• You can close your business or account at any time from Settings and Your account. You can't close while customers hold upcoming places — cancel or refund those first so nobody turns up to a closed door.
• Closing isn't immediate deletion: we keep your data for 90 days so it can be restored if that was a mistake, then delete it, except records the law requires us to keep.
• We can end these terms with 30 days' notice, or immediately if you seriously breach them. Either way, you'll have the chance to download your data first.

11. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law that can't be excluded. Otherwise, to the extent the law allows: our total liability is limited to the fees you paid us in the 12 months before the claim; we're not liable for indirect loss, lost profits or lost data you could have recovered from your own export; and we're not liable for what Stripe, your customers or connected tools do.

12. General

Governing law: New South Wales. These terms, the privacy policy and the Stripe Connected Account Agreement are the whole agreement. If we update these terms we'll email you 30 days before the change takes effect.